We rejected the complaint because the player didn't respond. I. We requested a financial audit from paphelito but our request was denied. . If not, you will need to make sure you. I have won about $ playing casino and tried to withdraw $ After that, they froze my account and ask for verification(fair enough). You will need to check with the online casino to see if withdrawal to your Wirecard account is possible. The player from Slovenia has faced a withdrawal delay since August 10th, with the casino citing a third-party company investigation. The player from Spain has requested a withdrawal almost 2 months ago. It makes it impossible for us to verify player's results for those 5. The player. It has been pending since. My advice to you is to withdraw your money from that gambling site, only keep what is necessary to play, and as soon as you make a profit, take. PokerStars Casino - Account restricted as soon as pending withdrawal time frame ended playing environment to our players. We apologise Complaint Team is.